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Shipping

The team at The Luggage Professionals want to provide the highest level of service and innovation in everything that we do. We understand that sometimes you may leave something to the last minute creating panic and urgency. So why not take advantage of our “Want it now” or “Express Post option” to speed up the delivery process? take advantage of “FREE postage” Australia wide. The choice is yours. Simply let us know if you require and item urgently and we will endeavour to do anything we can to see that you have your order as soon as possible. 

Pick Up From the Store ?

Are you in a rush? Collect your order from either the Sydney or Melbourne store. Simply place your order and indicate “free store pick up” in the shipping method.  Feel free to give us a call and let us know what time you will arrive.  Due to processing we usually need an hour.

How much is shipping? FREE. Need your bag Express Post? We can do that too

The team at The Luggage Professionals are excited to offer FREE shipping to all customers across our entire range, for postage destinations anywhere within Australia. We are also proud to offer $4.95 flat rate express postage, for all your urgent luggage requirements.

Want it now? (Sydney and Melbourne Only)

Need an item urgently? Select a collection of products from our “Want it now?” range of products, pay $9.95 and receive your item within 3 hours.
*Orders for “Want it now?” must be made between 0900hrs EST and 1430hrs EST and is available to customers only within 35km of our Crows Nest, NSW and Malvern, VIC stores. Orders must be placed online only and if there are any questions you may have please email: sales@theluggageprofessionals.com.au


For items not in the “want it now” range please call the appropriate store to see if this service is available for the products you are after.

How is my order shipped?

The Luggage Professionals proudly use Australia Post for all our parcel deliveries. For “Want it now?” orders we are proud to use the services of Mail Call Couriers.
How long will it take to arrive?

Typically these are the delivery times(orders received before 1pm)* for "In Stock" items:
  • NSW - next business day
  • NSW Country - 2 business days 
  • VIC - next business day
  • VIC Country - 2 business days
  • SA - 3 business days
  • QLD - next business day
  • QLD Country - 2 business days
  • TAS - 4 business days
  • WA - 5 business days
  • NT - over 5 business

*These delivery times are guides and are in no way guaranteed by The Luggage Professionals, we do not accept blame for late delivery by Australia Post. Express Post is 1-2 business days within the express post network; please check the Australia Post Website for details. For “Want it now?” orders, delivery time varies from 1-3 hours depending on traffic and other situations. Please call or email us if you have any questions.

What if I need my order very urgently?

Contact us by phone or email and we can arrange Express Post or same day courier to some areas. These options can now be selected online*
*Orders for “Want it now?” must be made between 0900hrs EST and 1500hrs EST and is available to customers only within 30km of our Crows Nest, NSW and Malvern, VIC stores. Orders must be placed online only and if there are any questions you may have please email: sales@theluggageprofessionals.com.au

Do I need to be at home to accept my order?

Yes, a signature will be required. If you are not at home your order will be available for collection at your nearest Post Office. You may wish to organise delivery to your work address if this is more convenient. For “Want it now?” orders, there must be someone to sign for the package when it arrives.

 

Low Price Guarantee - We Beat Prices by 5%

At the luggage professionals, we pride ourselves on our low prices and strive to bring you the highest quality products at rock bottom prices. If you have found any lower advertised price than ours, then please use our price beat field in the relevant product page. Alternatively please visit one of our stores and provided details of the lower price to the sales attendant. If approved we will beat the competitors price by 5%(not in conjuction with any other offer). This must be from an Australian website, instock at the competitor and must be the same version and colour. Also please note that we don't charge shipping for orders so make sure that the price is lower than ours after their shipping fees, the price we will beat will include their shipping fees where applicable. Does not apply to eBay and some other conditions may apply.